Frequently Asked Questions (FAQs)
Questions that are frequently asked about Currence and the Strategist Portal.
30 articles
Applying for a Currence Reservoir
Questions related to the banking application process.
Who can open a Currence Reservoir?
What verification documents are acceptable?
Why was my client's application denied?
Why were my client's verification documents denied?
What application type should my client apply with?
Banking with Your Currence Reservoir
Questions your clients may ask about banking with their Currence Reservoir.
What are the account fees for a Currence Reservoir?
What is the interest rate for a Currence Reservoir?
What are the account limits and clearing periods?
How can brokerage and/or investment accounts be linked to the Currence Reservoir?
Can I pay my insurance premiums directly from Currence?
Who is Thread Bank?
What happens to a Currence Reservoir in the case of death?
What is the process to close a Currence Reservoir?
Can my client deposit a check into their Currence Reservoir?
How do I complete a wire transfer?
Do my clients receive a 1099-INT for their Currence Reservoir account?
Helping Your Clients Use Their Member App
Questions your clients may ask about the mobile app.
What devices and operating systems are supported?
What features and functions are available from the Member app?
How do I change my client's personal information?
What are the options available if I am no longer working with a client that I am connected to on Currence?
Using the Strategist Portal
Questions you may have when using the Strategist Portal.
How do I manage my multifactor authentication?
How can I work together with my team and colleagues?
What happens to my Strategist account if I leave my organization that has an enterprise agreement?
Do I need any specific licenses to use Currence?
FAQ: Time Value of Money Calculators
Understanding Privacy and Security
Questions about how Currence keeps your and your clients' personal information safe.
How does Currence keep data secure?
What should I do if my client suspects fraudulent activity on their account?
What is Currence's Privacy Policy?
How can my clients protect their account from potential scams?
General Compliance Questions